30 Day Money Back Guarantee
If you are not completely happy with your purchase from us, you can return the products within 30 days, and get a full refund for your purchases (product cost refund only).
We have been serving the lockpicking community for over 12 years, and we know our products and manufacturers. We do not sell cheap or badly made products. We have sold products from countries such as China in the past, but, over the last few years we have made a real effort to only sell products of good quality. To this end, we now offer a 30 day money back guarantee for customer peace of mind.
We now only stock products from quality manufacturers, or products from other manufacturers that are of good quality. We know our tools, and our product catalogue has evolved over the last few years to only include products that can do the job for which they are intended, and that last if taken care of properly.
Like all tools, if they are just thrown in a box, exposed to water or damp areas, and not given at least a little care and attention, then they are going to probably deteriorate over time. Just a little care and attention can ensure they last a very long time.
Given our knowledge, experiences and commitment to the lockpicking community, we strive to provide you with the best advice, and products that you will be proud of and will last you a long time. There are times when we hear of products that break, but this is usually down to experience....pushing a tools boundaries and capabilities further than you should have done. Always educate yourself on how to use a tool properly, and how to maintain them in order to give you the longest possible usable working lifespan!
If you have purchased a tool that has not performed as expected, and its lifespan has been reduced due to something out of your control, then get in touch with us to discuss. If the tool is at fault, then we will exchange it.